October 3-4 2017@ Las Vegas, NV


October 3-4, 2017


Las Vegas, NV




12 Industry Professionals

About the NOC Summit

The NOC Summit is a distinctive forum for relaying NOC and 24x7 technical operations command and control best practices. In order to spark predictive, proactive, and innovative technical operations, forum participants are exposed to the diverse technologies and procedures used by leading industry partners. Engaging over 60 companies throughout North America, the NOC Summit retains unrivaled relevance toward dynamic topics covering event, incident, and systems management.

Tailored to 24x7 technical operations management, leadership and executives, this venue enables collaboration, networking, and fresh perspectives on today's operational issues and best practices. The participants drive the Summit agenda. Consequently, attendees describe this venue as invaluable toward relationship building and identifying solutions to common operational and industry problems.

See Event Schedule   Request Invitation

Event Schedule

Day 1 - October 2
6:30pm-9:00pm Aricent Welcome Reception Aricent Suite
Day 2 - October 3
8:00am-9:00am Complimentary Breakfast Buffet Hank's Fine Steak & Martinis
9:00am-9:15am Welcome and Opening Remarks Shane Finn
NOC Summit
9:15am-10:00am Quality Standardization of Incident Tickets Mike Owens
Director, Voice Operation
Charter Communications
10:00am-10:30am Four-Tier Support Model at COX Business Jeff Wending
Sr. Director, NOC
COX Communications
10:30am-11:00am Break
11:00am-11:45am Enhancing Legacy Infrastructure to Improve Performance & Reduce OPEX TBD
11:45am-1:00pm Complimentary Lunch Hank’s Fine Steaks & Martinis
1:00pm-1:45pm Data Center Infrastructure Incident Management Mark Roberts
Director, North American Operations Centers
1:45pm-2:15pm NOC in the Era of Autonomous Networks TBD
2:15pm-2:45pm Break Snack Bar
2:45pm-3:30pm The Benefits and Challenges of Hiring from Within Chris Calnan
Manager, NOC
Cable One
3:30pm-4:30pm Executive Panel NOC Summit Member Executives
5:00pm-7:00pm Sponsored Cocktail Reception gen-E Poolside Patio
Day 3 - October 4
8:00am-9:00am Complimentary Breakfast Buffet Hank’s Fine Steaks & Martinis
9:00am-9:15am Opening Remarks Day Two Shane Finn
NOC Summit
9:15am-10:00am Breakout Session
10:00am-10:30am Break
10:30am-11:15am Service Operations: Best Practices & Processes in a Global Environment Rishat Urmeyev
Sr. Operations Manager, NOC
11:15am-11:30am Wrap Up / Closing Remarks Shane Finn
NOC Summit

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Contact Us

If you have questions about NOC Summit or your company is interested in sponsoring a meeting, please send us an e-mail:



Here you'll find the answers to the most common questions about NOC Summit.

Who attends NOC Summit?

Network Operations Center (NOC) leaders. NOC supervisors, managers, directors and vice presidents are all in attendance sharing knowledge, best practices and networking.

How do I register for NOC Summit?

If you have attended NOC Summit before, you will automatically receive and e-mail with a registration link. If you are new to NOC Summit, then you can request an invitation via the “Request an Invitation” link on our home page. We will review your information and if you are in a NOC leadership role, we will send you an invitation.

I would like to speak at an upcoming event, what should I do?

Send an e-mail to info@nocsummit.com with your topic.

How can a vendor sponsor NOC Summit?

Send an e-mail to info@nocsummit.com

“No one learns as much about a subject as one who is forced to teach it.” – Peter Drucker (Volunteer to speak at one of our meetings)