THE ONLY CONFERENCE OF ITS KIND FOR NETWORK OPERATIONS CENTER LEADERSHIP

North American Service and Network Operations (NOC Summit) is the only forum of its kind, meeting twice a year, sharing NOC best practices in management and operations. Participation in NOC Summit is informal. Our goal is to drive proactive networking and sharing of best practices. We strive to maintain a forum for discussing relevant topics in our rapidly changing environment. Attendance is free to qualified NOC leaders, request an invitation today.

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Date:

October 3-4, 2017

Location:

Las Vegas, NV

Remaining

TBD

Speakers

12 Industry Professionals

About the NOC Summit

The NOC Summit is a distinctive forum for relaying NOC and 24x7 technical operations command and control best practices. In order to spark predictive, proactive, and innovative technical operations, forum participants are exposed to the diverse technologies and procedures used by leading industry partners. Engaging over 60 companies throughout North America, the NOC Summit retains unrivaled relevance toward dynamic topics covering event, incident, and systems management.

Tailored to 24x7 technical operations management, leadership and executives, this venue enables collaboration, networking, and fresh perspectives on today's operational issues and best practices. The participants drive the Summit agenda. Consequently, attendees describe this venue as invaluable toward relationship building and identifying solutions to common operational and industry problems.

See Event Schedule Request Invitation

Event Schedule

Day 1 - October 2

6:30pm-9:00pm Aricent Welcome Reception Aricent Suite

Day 2 - October 3

8:00am-9:00am Complimentary Breakfast Buffet Hank's Fine Steak & Martinis

9:00am-9:15am Welcome and Opening Remarks Shane Finn
NOC Summit

9:15am-10:00am Quality Standardization of Incident Tickets Mike Owens
Director, Voice Operation
Charter Communications

10:00am-10:30am Four-Tier Support Model at COX Business Jeff Wending
Sr. Director, NOC
COX Communications

10:30am-11:00am Break

11:00am-11:45am Enhancing Legacy Infrastructure to Improve Performance & Reduce OPEX TBD
TBD
gen-E

11:45am-1:00pm Complimentary Lunch Hank’s Fine Steaks & Martinis

1:00pm-1:45pm Data Center Infrastructure Incident Management Mark Roberts
Director, North American Operations Centers
Equinix

1:45pm-2:15pm NOC in the Era of Autonomous Networks TBD
TBD
Aricent

2:15pm-2:45pm Break Snack Bar

2:45pm-3:30pm The Benefits and Challenges of Hiring from Within Chris Calnan
Manager, NOC
Cable One

3:30pm-4:30pm Executive Panel NOC Summit Member Executives

5:00pm-7:00pm Sponsored Cocktail Reception gen-E Poolside Patio

Day 3 - October 4

8:00am-9:00am Complimentary Breakfast Buffet Hank’s Fine Steaks & Martinis

9:00am-9:15am Opening Remarks Day Two Shane Finn
NOC Summit

9:15am-10:00am Breakout Session

10:00am-10:30am Break

10:30am-11:15am Service Operations: Best Practices & Processes in a Global Environment Rishat Urmeyev
Sr. Operations Manager, NOC
inContact

11:15am-11:30am Wrap Up / Closing Remarks Shane Finn
NOC Summit

Proudly Sponsored by

Testimonials

"SNO was a positive, supportive, and interactive environment allowing Network Operation Center leaders to focus on core operational concerns."

Jake Fox - Manager of Network Operations Process & Systems Support

Zayo Group

"SNO is more than peers coming together and talking about metrics and best practices, it's about breaking down the barriers between competitors (also between customers and vendors) to honestly discuss the hardships and triumphs we all experience in a network operations setting. Everyone comes to the table with a willingness to help the person next to them succeed and in such a competitive industry, that attitude is beyond refreshing."

Laura Streetly - Manager, Operations Center Support

ZAYO GROUP & NOC Summit

"SNO is the only organization focused on the management and leadership side of network operations. We have found time and again that NOCs, no matter the size or sophistication, share the same challenges. SNO is a forum for NOC leaders to share their challenges and solutions, providing attendees with best practices from a wide range of organizations."

Shane Finn - Sr. Manager, NOC

Time Warner Cable & NOC Summit

Contact Us

If you have questions about NOC Summit or your company is interested in sponsoring a meeting, please send us an e-mail:

info@nocsummit.com

FAQ

Here you'll find the answers to the most common questions about NOC Summit.

Who attends NOC Summit?

Network Operations Center (NOC) leaders. NOC supervisors, managers, directors and vice presidents are all in attendance sharing knowledge, best practices and networking.

How do I register for NOC Summit?

If you have attended NOC Summit before, you will automatically receive and e-mail with a registration link. If you are new to NOC Summit, then you can request an invitation via the “Request an Invitation” link on our home page. We will review your information and if you are in a NOC leadership role, we will send you an invitation.

I would like to speak at an upcoming event, what should I do?

Send an e-mail to info@nocsummit.com with your topic.

How can a vendor sponsor NOC Summit?

Send an e-mail to info@nocsummit.com

Day 1 - October 2
6:30pm-9:00pm	Aricent Welcome Reception	Aricent Suite
Day 2 - October 3
8:00am-9:00am	Complimentary Breakfast Buffet	Hank's Fine Steak & Martinis
9:00am-9:15am	Welcome and Opening Remarks	Shane Finn NOC Summit
9:15am-10:00am	Quality Standardization of Incident Tickets	Mike Owens Director, Voice Operation Charter Communications
10:00am-10:30am	Four-Tier Support Model at COX Business	Jeff Wending Sr. Director, NOC COX Communications
10:30am-11:00am	Break
11:00am-11:45am	Enhancing Legacy Infrastructure to Improve Performance & Reduce OPEX	TBD TBD gen-E
11:45am-1:00pm	Complimentary Lunch	Hank’s Fine Steaks & Martinis
1:00pm-1:45pm	Data Center Infrastructure Incident Management	Mark Roberts Director, North American Operations Centers Equinix
1:45pm-2:15pm	NOC in the Era of Autonomous Networks	TBD TBD Aricent
2:15pm-2:45pm	Break	Snack Bar
2:45pm-3:30pm	The Benefits and Challenges of Hiring from Within	Chris Calnan Manager, NOC Cable One
3:30pm-4:30pm	Executive Panel	NOC Summit Member Executives
5:00pm-7:00pm	Sponsored Cocktail Reception	gen-E Poolside Patio
Day 3 - October 4
8:00am-9:00am	Complimentary Breakfast Buffet	Hank’s Fine Steaks & Martinis
9:00am-9:15am	Opening Remarks Day Two	Shane Finn NOC Summit
9:15am-10:00am	Breakout Session
10:00am-10:30am	Break
10:30am-11:15am	Service Operations: Best Practices & Processes in a Global Environment	Rishat Urmeyev Sr. Operations Manager, NOC inContact
11:15am-11:30am	Wrap Up / Closing Remarks	Shane Finn NOC Summit